Counselling Resources

We believe that we all have ups and downs.
If you or anyone you know are in a crisis or may be in danger, please use the following resources to get immediate help. If you are experiencing a mental health emergency, please call 911 in North America or one of the numbers below for your region.
We are continuing to compile a free list of mental health and wellness resources worldwide. Please email us at counselling@wirthhats.com, if you know of a resource we should include here, or if any of the information below is incorrect and/or out of date. If your country is not listed below and you’re experiencing a mental health emergency please call your local emergency number.

North America

Canada

If you are in crisis and need emergency assistance, please call 911.

Crisis Services Canada
• Call 1-833-456-4566
• Anyone suicidal
• Your call will be answered by a highly trained suicide prevention responder

Here 247
• Call 1-844-437-3247
• Anyone in need
• Your immediate needs will be attended, and may follow by a comprehensive assessment
• Here 24/7 offers walk-in services at CMHA Waterloo Wellington

CRISIS Text Line
• Text HOME to 686868
• Anyone in crisis
• U.S.-based crisis line for people in Canada
• You will be connected to a trained crisis counsellor

Trans Lifeline
• Call 877-330-6366
• Transgender people in need
• A crisis hotline for transgender people by transgender people

HOPE FOR WELLNESS HELPLINE
• Call 1-855-242-3310
• All Indigenous people in need
• Immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada
• Phone and chat counselling available in English and French. On request, phone counselling is also available in Cree, Ojibway, Inuktitut

Mexico

If you are in crisis and need emergency assistance, please call 911

SAPTEL
• Call (55) 5259 8121
• Virtual library with mental health resources and training courses available

United States

If you are in crisis and need emergency assistance, please call 911. If you want to look for more local or regional resources on private and public health and human service agencies, you could call 211.

CRISIS Text Line
• Text HOME to 741741
• Anyone in a crisis
• It usually takes less than 5 minutes to connect you with a live, trained Crisis Counsellor who will receive the text and responds

IMALIVE
• Text HOME to 741741
• Anyone suicidal
• It is a live online network that uses instant messaging to respond to people in crisis or intense emotional pain
• Volunteers are professionally supervised and trained in crisis prevention

National Suicide Prevention Lifeline
• Call 1-800-273-8255
• Anyone suicidal
• Inclusive service for Spanish speaking, deaf and hard of hearing people
• Lifeline also has over 170 local crisis centers, combining custom local care and resources

SAMHSA
• Call 1-800-662-4357
• Anyone facing mental or substance use disorders
• Available in English and Spanish
• Provides treatment referral and information service

National Domestic Violence Hotline
• Call 1-800-799-7233
• Anyone facing abuse
• Advocates will discuss your situation and help create a personalized safety plan that is right for you.

Vets4warriors
• Call 1-855-838-8255
• Any veterans and related personnels
• You will be connected to a peer who is a veteran or a member of the military community
• You will remain connected and engaged after your initial contact, for as long as it takes, until the issue is resolved.

Military Helpline
• Call 888-457-4838
• Anyone facing military-specific issues
• Staffed by veterans and others trained in military culture
• You can also text MIL1 to 839863, the Military Helpline, any time between 8am-11pm PST daily

Europe

Austria

If you are in crisis and need emergency assistance, please call 112

SOS Kinderdorf
• Call 147
• Psychological advice and support for children, adolescents, and their caregivers

Belgium

If you are in crisis and need emergency assistance, please call 112

Community Help Service
• Call 02 648 40 14
• Therapists can speak English and other languages
• It provides appointment-only mental health service in centre

Centre de Prevention du Suicide
• Call 0800 32 123
• One-off immediate help with anonymity and secrecy

Czech Republic

If you are in crisis and need emergency medical assistance, please call 112

Modra Linka
• Call 608 902 410
• You can skype, write and message them too
• It also operates a personal counselling centre

Denmark

If you are in crisis and need emergency medical assistance, please call 112

Livslinien
• Call 70 201 201
• You can call to talk about suicide and suicidal thoughts

Estonia

If you are in crisis and need emergency medical assistance, please call 112

Eluliin
• Call 655 8088 for Estonian; 655 5688 for Russian
• Available from 7pm-7am

Finland

If you are in crisis and need emergency medical assistance, please call 112

Mieli
• Call 09 2525 0111
• Available in Swedish at 09 2525 0112; Arabic and English at 09 2525 0113

France

If you are in crisis and need emergency assistance, please call 112.

SOS HELP
• Call 01 46 21 46 46
• Available 1500-2300 daily
• English speaking for people in difficult time

Suicide Écoute 
• Call 01 45 39 40 00
• Anyone feel  suicidal in French speaking
• It offers apolitical, confessional, and anonymous listening

Germany

If you are in crisis and need emergency assistance, please call 112

TelefonSeelsorge
• Call  0800/111 0 111 , 0800/111 0 222 or 116 123
• Anyone in need 24/7 free of charge

Greece

If you are in crisis and need emergency medical assistance, please call 112

Klimaka-Suicide Prevention helpline
• Call 1018
• Calls are answered by specially trained mental health professionals

Iceland

If you are in crisis and need emergency assistance, please call 112

Iclandic Red Cross
• Call 1717
• You can receive psychological support, counselling, listening and information about the resources available in Icelandic society

Ireland

If you are in crisis and need emergency assistance, please call 999 or 112.

Pieta
• Call 1800 247 247
• Qualified and experienced therapists will answer your call and provide further information about their services
• It also provides up to 12 free counselling sessions with a therapist to help work through suicidal thoughts

Childline
• Call 1800 66 66 66 or Text 50101
• You do not have to have a problem to talk to Childline
• They try to empower, support, and protect young people every day

Italy 

If you are in crisis and need emergency assistance, please call 112

Samaritans OdV
• Call 800 86 00 22 (Italian & English)
• Toll-free from landline phone 
• Give emotional support to people who are in crisis, lonely, depressed, and suicidal

Norway

If you are in crisis and need emergency ambulance assistance, please call 113

Kirkens SOS
• Call 22 40 00 40
• Country’s largest 24-hour crisis service by telephone and internet

Poland

If you are in crisis and need emergency assistance, please call 112

Olsztyn Helpline - Anonymous Friend
• Call 19288
• Can provide specialized information for further help

Portugal 

If you are in crisis and need emergency assistance, please call 112

Voz de Apoio
• Call 225 50 60 70
• Every day 9pm -12am (mainland Portugal & Madeira) ; 8pm -11pm (Azores time)
• Email sos@vozdeapoio.pt which support Portuguese, French and English

Russia

If you are in crisis and need emergency medical assistance, please call 112

Psychological Health Line
• Call 8 (800) 333-44-34
• Calls are free throughout Russia for psychological assistance

Spain

If you are in crisis and need emergency assistance, please call 112

Samaritans in Spain
• Call 01 45 39 40 00 (English Speaking)
• The main office, drop-in centre and charity shop are based in Punta Marina Commercial Centre on the Costa Blanca

Suicide Hotline
• Call 914590050
• National suicide and crisis hotline

Sweden

If you are in crisis and need emergency assistance, please call 112.

The Suicide Line
• Call 90101
• Trained volunteer aged over 23 with different backgrounds

UK

If you are in crisis and need emergency assistance, please call 999 or 112.

SAMARITANS
• Call 116 123
• Anyone in crisis
• Trained volunteer will answer your call, and you can also write them email or letter
• Also available in Ireland, Scotland and Wales

SHOUT
• Text SHOUT to 85258
• Anyone in crisis
• A trained volunteer will connect with you around 5 minutes after texting
• Available in England, Scotland, Wales, and Northern Ireland

Africa

Egypt

If you are in crisis and need emergency medical assistance, please call 122

Befrienders Cairo
• Call +20 7622381
• Available in English and Arabic

Kenya

If you are in crisis and need emergency medical assistance, please call 999

Befrienders Kenya
• Call +254 722 178 177
• Provide free online and face to face counselling services

Mauritius

If you are in crisis and need emergency assistance, please call 999

Child Helpline Mauritius
• Call 214 2451
• Trained counsellors provide one-to-one phone counselling

South Africa

If you are in crisis and need emergency medical assistance, please call 10177

CHAIFM Helpline
• Call 0800 24 24 36
• You can also WhatsApp at 076 957 2060

Asia

China

If you are in crisis and need emergency medical assistance, please call 120

Hope Line
• Call 400 161 9995
• A resourceful webpage with a lot of other mental health resources

Hong Kong

If you are in crisis and need emergency medical assistance, please call 999

The Samaritans
• Call 2896 000
• Volunteers can use English, Cantonese and other languages

Japan

If you are in crisis and need emergency medical assistance, please call 119 

Tell
• Call 03-5774-0992 9am-11pm every day
• Provide counselling services and community programs
• English-speaking resources and support

Korea

If you are in crisis and need emergency medical assistance, please call 1339 

Lifeline Korea
• Call 1588 9191
• Trained volunteers will listen to various issues, and provide information

Singapore

If you are in crisis and need emergency medical assistance, please call 995 for fire & ambulance

Samaritans of Singapore
• Call 1800 221 4444
• Trained volunteers provide emotional support through calls, Facebook messages, and emails

Taiwan

If you are in crisis and need emergency medical assistance, please call 110/119

安心專線
• Call 1925
• National mental health support hotline

Thailand

If you are in crisis and need emergency assistance, please call 911

SAMARITANS
• Call 02 713 67 93 at 12:00-22:00
• Trained volunteer with various religions and backgrounds aged over 20 years old 

Oceania

Australia

If you are in crisis and need emergency assistance, please call 000 or 112.

Lifeline
• Call 13 11 14 
• Anyone in distress
• Confidential one-to-one support with a trained Lifeline telephone crisis supporter to work with you to explore options for support

Suicide Call Back Service
• Call 1300 659 467
• Anyone affected by suicide
• National telehealth provider
• Phone and online counselling provided by qualified professional counsellors, social workers, or psychologists

1800RESPECT
• Call 1800 737 732
• Anyone affected by suicide
• Trained counsellor to provide counselling, information, and referral service in sexual assault, domestic, and family violence related issues

MensLine Australia
• Call 1300 78 99 78
• Men with family or relationship issue
• Qualified counsellors specialize in family and relationship issues
• Free online chat and video counselling service available

BIRTHLINE
• Call 1300 655 156 OR 08 8331 1223
• Women with confirmed pregnancy or just need to talk
• Trained hotline counsellors will answer your call
• They also provide face-to-face counselling, pregnancy counselling and post-abortion counselling

Kids Help Line
• Call 1800 55 1800
• Aged 5-25
• You can choose the gender of the counsellor and talk to the same counsellor when you call back
• You can also reach out to them via email and WebChat

Fiji

If you are in crisis and need emergency medical assistance, please call 911

Lifeline Fiji
• Call 132 454
• It also provides text messaging, online, face to face counselling and outreach services

New Zealand

If you are in crisis and need emergency assistance, please call 111(NZ) or 999 or 998 (Cook Islands).

Lifeline
• Call 0800 543 354 OR Text HELP to 4357
• Anyone in need
• Calls and text messages are answered by qualified counsellors and well-trained volunteers

Lifeline Suicide Crisis Helpline
• Call 0800 543 354 
• Anyone feels suicidal
• Nationwide service operated by counsellors who have undergone advanced suicide prevention training

Depression.org.nz
• Call 0800 111 757 OR Text 4202 
• Anyone feels anxious or depressed
• Inclusive wellbeing information for Māori and Pasifika

Anxiety NZ
• Call 0800 269 4389
• Anyone experiences anxiety
• Provides support and help around understanding anxiety and peoples’ experiences
• Trained volunteers take you through practical strategies and relaxation

Kidsline
• Call 0800 54 37 54
• Anyone aged below 18
• Between 4pm to 9pm, call will be answered by a Kidsline Buddy who are specially trained year 12-13 students

Youthline
• Call 0800 37 66 33 OR Text 234
• Any young persons or anyone who is supporting a young person is welcome
• The call will be answered by a counsellor from the center nearest to your location

South America

Brazil

If you are in crisis and need emergency assistance, please call 190

CVV
• Call 188
• Email and online chat are also available

Chile

If you are in crisis and need emergency assistance, please call 133

Teléfono de la esperanza
• Call 717 003 717
• Calls are answered by volunteers specialized in listening to people's problems

Cuba

If you are in crisis and need emergency medical assistance, please call 106

Cuba Suicide Hotline
• Call 532 348 14 49
• It offers support to people in Cuba who are in distress or at risk of suicide